Shipping Policy
Effective Date: December 28th, 2024
Welcome to The Pirate Candy Shop! We are committed to providing a seamless and efficient shipping experience for all customers. Please review our comprehensive Shipping Policy to understand the terms and conditions that govern the shipping and delivery of your purchases.
Order Processing and Handling
• Processing Time: Orders are processed within 1-2 business days (excluding weekends and holidays).
• Order Confirmation: Once your order is placed, you will receive a confirmation email. A separate email with tracking information will be sent upon shipment.
• Peak Periods: Please allow for additional processing time during holidays or high-demand periods.
Shipping Methods and Delivery Times
• We offer several shipping options, including standard and priority shipping, which can be selected at checkout.
• Standard Shipping: Estimated delivery time is 2-5 business days within the United States.
• Priority Shipping: Estimated delivery time is 1-3 business days within the United States.
Shipping Coverage
• We currently ship to all 50 U.S. states, including Alaska and Hawaii.
• International Shipping: At this time, we do not ship internationally.
Lost, Stolen, or Delayed Packages
• The Pirate Candy Shop is not liable for packages lost, stolen, or delayed once marked as delivered by the carrier.
• Customers are advised to ship orders to secure locations to prevent theft.
• If your package is delayed or missing, please contact the carrier directly with the tracking number provided for the order. We are happy to assist in filing a claim if needed.
Damaged or Incorrect Orders
If your order arrives damaged, incomplete, or incorrect:
1. Notify us within 48 hours of delivery via email at info@thepiratecandyshop.com.
2. Provide your order number, a detailed description of the issue, and photographs of any damaged items.
3. We will review your claim and provide a resolution, which may include a replacement or partial refund at our discretion.
Returns and Refunds Policy
Due to the perishable nature of candy, all sales are final. We do not accept returns or exchanges for any reason, including dissatisfaction with flavor, texture, or appearance.
• In the event of an issue caused by The Pirate Candy Shop (e.g., incorrect item shipped), we will work to rectify the situation promptly.
• Refunds, when applicable, will only be issued for damaged or missing items verified by our team at our discretion.
Contact Us
For additional assistance or questions regarding shipping, please contact us at:
• Email: info@thepiratecandyshop.com
By placing an order with The Pirate Candy Shop, you agree to the terms and conditions outlined in this Shipping Policy. We reserve the right to modify this policy at any time without prior notice. Please review this page periodically for updates!